Refund policy

Sales, Return & Refund Policy

At ALT F4, we are committed to providing a fair and transparent shopping experience for collectors. Please read the following policies carefully before placing your order. By completing a purchase with us, you acknowledge that you have read, understood, and agreed to the policies outlined below.

 

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TL;DR – Policy Summary

  • All sales are final on singles, sealed products, and preorders

  • No refunds due to market fluctuations

  • Refunds are issued only for errors made by ALT F4 (wrong, missing, or damaged items)

  • Customer-initiated refunds or cancellations are not guaranteed and, when approved, are typically issued as store credit

  • Preorders follow the same refund rules as regular products and do not have a cancellation time window anymore

  • Shipping fees are non-refundable once an order has shipped

  • Customers are assumed to have read and accepted these policies before purchasing

 

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Sales Policy

Geographic Availability

Our products are available for sale within Canada only. Any order placed with a shipping address outside of Canada will be automatically cancelled.

Card Quantity Limit

To ensure fairness for all customers, we enforce a maximum limit of 4 copies of the same card per order or 3, depending on the games "playset" quantity, regardless of edition or printing. This includes regular versions, alternate art, promotional cards, foil variants, etc.

We also monitor multiple orders placed within a short time window. Any such orders will be considered a single combined order for the purposes of this policy. If the total quantity of the same card across those orders exceeds the 4-copy limit, the additional items will be cancelled and refunded.

Additionally, any orders sharing the same shipping address or billing address will be grouped and evaluated together. This includes separate accounts or customer names. We reserve the right to cancel excess items from any order that violates this policy.

Fraud Prevention

We reserve the right to cancel any order at any time if we determine it is at risk of fraud. This decision will be made at our discretion, and we may cancel an order without notice.

Please note that we will never ask for personal details (such as social insurance numbers or private identification) to complete an order. If you are asked for personal information outside of the normal checkout process, please contact us immediately.

 

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Return Policy

Singles

All sales are final. Due to market fluctuations that affect our products, we do not offer refunds on singles under normal circumstances.

If you believe your order may qualify for an exception, please contact us and we will review the situation on a case-by-case basis.

Final Sale on Sealed Products

All sealed trading card products are final sale. No returns or refunds will be accepted under any circumstance, in order to protect the integrity of our inventory from potential resealing or tampering.

Preorders

All preorders follow the same refund and return policies as regular products.

There is no cancellation or refund time window for preorders. Once a preorder is placed, it is considered final unless an exception is granted at our sole discretion.

Damages and Issues

Please inspect your order upon reception and contact us immediately if any item is defective, damaged, or incorrect. We will evaluate the issue and work with you to make it right.

 

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Refund Policy

Errors on Our End

If an error is made by ALT F4 (for example: incorrect item sent, missing item, or damage incurred during shipping), we will issue a full refund or correction, provided the original payment method is valid and functional.

Once a refund is approved, please allow 1–2 business days for processing. After processing, additional time may be required for the refund to appear depending on your financial institution.

Customer Errors & Non–Store-Fault Refunds

If a refund or cancellation is approved for reasons not attributable to ALT F4, the refund will generally be issued as store credit.

Exceptions may be made at our discretion based on the specific situation, but cash or original-payment refunds are not guaranteed in these cases.

Canceling Shipment for In-Store Pickup

If a customer makes an error during checkout (e.g., incorrect shipping address or unintentional order) and wishes to cancel shipment in favor of in-store pickup, the following conditions apply:

  • If the order is placed during business hours, the customer must call us immediately.

  • If the order is placed outside of business hours, the customer must email us before opening time the next business day.

If the request is received within a reasonable time, we will cancel the shipment and make the order available for pickup with no shipping charge.

If the request is received too late and the order has already shipped, shipping fees cannot be refunded. In-store pickup may still be possible if the package is returned to us.

 

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Need Help?

For any questions, special cases, or clarifications, please don’t hesitate to contact us. We’re happy to assist and will always aim to handle situations with fairness and care.

 

UPDATED: February 23th, 2026